Shipping policy
Where we ship
- United States: We currently ship to all U.S. states and territories, including PO Boxes, APO/FPO/DPO.
- International: Where international delivery is available, shipping rates and delivery times are shown at checkout. Duties and taxes are the buyer’s responsibility.
Shipping cost
Free standard shipping on all U.S. orders, no minimum required.
Processing time
In-stock mosaic kits usually ship within 1–3 business days (Monday–Friday, excluding holidays).
Estimated transit times (U.S.)
Standard delivery typically takes 4–7 business days after dispatch.
Carriers and packaging
We primarily use USPS for U.S. orders. Kits are securely boxed to protect tiles and baseplates. We aim to minimize excess packaging.
Address changes and order edits
If you need to update your shipping address or order details, contact us before your order ships. Once a label is created, we may be unable to modify it.
Undeliverable or returned packages
If a package is returned due to an incorrect or incomplete address, we can reship it. U.S. reshipping is free once as a courtesy if the original label shows our typo; otherwise, a reshipping fee may apply.
Lost or damaged items
If your order arrives damaged or is missing parts, contact us within 14 days of delivery with photos of the box and contents. We’ll replace missing or damaged pieces or send a replacement kit when appropriate.
Split shipments
Large or multi-item orders may ship in separate boxes. You’ll receive tracking for each parcel.
Holiday and peak-season notes
During November–December and other peak times, carriers can experience delays. Order early to ensure on-time arrival.
International shipping
Transit times vary by destination and service level; most orders arrive within 7–21 business days after dispatch. Duties, taxes, and VAT are set by your country and are the buyer’s responsibility.
Contact
Questions about your shipment? Email arclightmosaics@gmail.com or contact us through Shopify messages with your order number.