Shipping policy

Shipping Policy

Where we ship

  • United States: We currently ship to all U.S. states and territories, including PO Boxes, APO/FPO/DPO.

  • International: If enabled, international shipping rates and delivery times are shown at checkout. Duties/taxes are the buyer’s responsibility.

Shipping cost

  • Free standard shipping on all U.S. orders, no minimum required.

Processing time

  • In-stock mosaic kits: Usually ship within 1–3 business days (Mon–Fri, excluding holidays).

Estimated transit times (U.S.)

  • Standard: typically 4–7 business days after dispatch.

Carriers & packaging

  • We primarily use USPS for U.S. orders.

  • Kits are securely boxed to protect tiles and baseplates. We aim to minimize excess packaging.

Address changes & order edits

  • If you need to update your shipping address or order details, contact us before your order ships. Once a label is created, we may be unable to modify it.

Undeliverable / returned packages

  • If a package is returned due to an incorrect or incomplete address, we can reship it.

    • U.S. reship: free once as a courtesy if the original label shows our typo; otherwise, a reship fee may apply.

Lost or damaged items

  • If your order arrives damaged or is missing parts, contact us within 14 days of delivery with photos of the box and contents. We’ll replace missing/damaged pieces or send a replacement kit when appropriate.

Split shipments

  • Large or multi-item orders may ship in separate boxes. You’ll receive tracking for each parcel.

Holiday & peak season notes

  • During November–December and other peak times, carriers can experience delays. Order early to ensure on-time arrival.

International shipping (optional section)

  • Transit times vary by destination and service level; most orders arrive within 7–21 business days after dispatch.

  • Duties/taxes/VAT are set by your country and are the buyer’s responsibility.

Contact

Questions about your shipment? Please reach out at djr.tx@me.com or via Shopify messages with your order number and we’ll be happy to help.